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酒店前台该怎么和客人说话
各种书上都有操作规范，上岗也有岗前培训，这个无须担心。我这里跟你讲四个技巧：1.布施：有眼力价多奉献多付出；2.爱语：柔和、爱心；3.利他：多替对方着想；4.同事。要合群，不能脱离群众。这四条不但能优秀的应对前台工作，而且人际关系也会一片利好！
酒店前台服务员和客人的英语对话
酒店日常英语对话 Daily Service 日常服务酒店日常英语对话（一）-(Knocking at the door.)-(敲门。)-May I come in?-我可以进来吗?-Come in,please.-请进。-Please don't come in.-请不要进来。-Just a moment(a minute),please.-请稍等一下。酒店日常英语对话（二）-I'm sorry to disturb you.May I clean the room,sir?-对不起打扰你了，我来打扫一下房间好吗?-All right.Come in,please.-好的，请进来。-Please clean it when I am out.-我马上要出去，请等一会儿打扫。-May I change the water of the thermos now?-我现在可以换水吗?-Yes,please.-请换吧。酒店日常英语对话（三）-Some of my friends will come and see me this afternoon.Will you please give me some more hot bottles and tea cups?
-下午我有几位朋友来访，请给加些热水瓶和茶杯。-Well,we'll send tea into the room when the visitors come.
-好，客人来访我们会端茶进来的。-By the way,is there any mail for me?-顺便一下，有我的邮件吗?-No.If there is,I'll give it to you in time.-没有。如果有的话，我会及时给你送来的。酒店日常英语对话（四）-Why did you come in without my permission?-你为什么没经我允许就进来了?-It's my negligence.I beg your pardon.-我疏忽了，请你原谅。-I come and make the bed.Shall I do it now or later?-我来做夜床，你看是现在做还是等会儿做?-Since you have come,you may do it now?-既然来了，现在就做吧。-Here's your clean laundry.you'd better check it.-衣服洗好了，请您过目。酒店日常英语对话（五）-I am collecting the fee of the long distance call.-我来收长途电话费。-This is the bill for the room rent of half a day.-这是补半天房金的帐单。-Here is a telegram for you.-这儿有一封你的电报。-Why is it unsealed?-它怎么被拆开了?-Because there is no name of the receiver on the envelope,therefore the clerk unsealed it in order to find out the name of the receiver.
-因为电报封面没有收报人姓名，服务台为了查对姓名而拆开的。酒店日常英语对话（六）-Have you lost anything today,sir?-先生，你今天丢过什么东西吗?-Yes,a wallet.I'm looking for it now.-丢了一只皮夹子，我正在找呢。-What is there in the wallet?-皮夹子里有些什么?-My daughter's photo and some money.-有一张我女儿的照片，还有一些钱。-Look,is this wallet yours?-看，这只皮夹子是不是你的?-Yes,it's mine.Thank you ever so much.-是我的，太感谢你了。酒店日常英语对话（七）-I want to borrow China Daily of these days.-我要看这几天的《中国日报》。-Please get some copise of China Pictorial for me.-请拿几份《中国日报》给我。-Please bring some chairs for me.-请拿几把椅子来。-Please get me some soap.-卫生间的肥皂要添了。-The slippers are wornout.Change them for me,please.-拖鞋坏了，请给换一双。-Get a hot-water bottle,please.-请拿一只热水瓶给我。-I feel a bit cold when I sleep.Please get me a blanket.-我睡得有点冷，请给我加一条毯子。-I need another pillow.-我需要加一只枕头。酒店日常英语对话（八）-All right,I'll get it for you right away.-好的，我就去拿。-Just a moment,I'll do it right now.-请稍等一下，我马上给你办好。-Excuse me.-对不起。-I am sorry.-很抱歉。-I beg your pardon.-请你原谅。-Pardon me for interrupting.-对不起打扰你们了。-Please excuse me for coming so late.-请原谅我来迟了。-I'm sorry I was so careless.-很抱歉我太粗心了。 1．I’ll take a look at the hotel’s booking situation．
我来查看一下本店房间的预订情况。
2．I’m glad that we’ll be able to accept your extension re－quest．
很高兴我们有办法接受您延长住宿的要求。
3． But I’m afraid that it will be necessary for us to ask you to change rooms for the last two nights． 不过，恐怕最后两天我们得请您搬到别的房间去。
4． We have already let your room to another gentleman．
我们已经把您住的房间租给了另外一位先生。
5． That’s no problem at all．
没问题。
6．And here is your key，Mr．Bradley．Your room number is 1420．
给您房间的钥匙，布拉德利先生。您的房间号码是1420。
7．It is on the 14th floor and the daily rate is＄90．
房间在14层，每天的房费是90美元。
8． Please make sure that you have it with you all the time．
请务必随时带着它。
9． My business negotiation has progressed much more slowly than I had expected．
我的业务谈判进行得比我原先预料的慢了许多。
10． I wonder if it is possible for me to extend my stay at this hotel for two days．
我想知道是否可以让我在这儿多呆两天。
11．Yes， we do have a reservation for you．
对了，我们这儿是有您预订的房间。
12．Would you please fill out this form while I prepare your key card for you？
请您把这份表填好，我同时就给您开出入证，好吗？
13．What should I fill in under ROOM NUMBER？
“房间号码”这一栏我该怎么填呢？
14．I’ll put in the room number for you later on．
过会儿我来给您填上房间号码。
15．You forgot to put in the date of your departure．
您忘了填写离店日期了。 Dialogue A (酒店对话英语大全之一)
A： Good morning，sir．Can I help you？
B：Good morning! I have a reservation for a single room with a bath here．
A： May I have your name，sir， please？
B：Bradley，John Bradley．
A：Just a moment，sir， while I look through our list．Yes，we do have a reservation for you，Mr． Bradley．Would you please fill out this form while I prepare your key card for you？
B：Yes．Can I borrow your pen for a minute，please？
A：Sure．Here you are．
B：What should I fill in under ROOM NUMBER？
A： You can just skip that． I’ll put in the room number for you later on．
B：（After he has completed the form） Here you are．I think I’ve filled in everything correctly．
A： Let me see…name， address， nationality，for war ding address， passport number， place of issue， signature and date of departure．Oh，here，sir．Your forgot to put in the date of your departure． Here let me fill it in for you．You are leaving on…？
B：October 24．
A：Now everything’s in order．And here is your key，Mr．Bradley．Your room number is 1420． It is on the14th floor and the daily rate is＄90．Here is your key card with all the information on your booking， the hotel services and the hotel rules and regulations on it．Please make sure that you have it with you all the time．You need to show it when you sign for your meals and drinks in the restaurants and the bars．You also need to show it when you collect your key from the Information Desk．
B： OK．I’ll take good care of it．
A： And now if you are ready，Mr．Bradley， I’ll call the bell-boy and he’ll take you to your room．
B： Yes， I’m ready．Thank you．
A：I hope you enjoy your stay with us．
B：I’ll try 希望令你满意！
酒店前台接待礼貌用语和怎么样与客人对话
首先，你是在什么酒店呢，每个酒店都应该会有一个自己的流程的。
不同的酒店会稍微有所不同的噢，只要你去了，就会有相应的小培训的，所以这些不需要太担心。
至于应付突发状况，刚去的你， 一般是只有旁观的份的，多看看前辈们怎么做，然后自己学噢。
接电话的礼貌用语无非就是接电话时：您好，XX酒店；结束时说感谢来电之类的；五星级酒店的话接电话时一般会先英文后中文的。
恩，大致是这些噢，如果是一些小型的酒店就没有太苛刻的要求了。
至于客人么，各种情况都有， 一般的话，刁钻的客户还是很少啦，要乐观一些啦。